WHY WORK WITH US?
We are communication technology problem solvers.
With our attention to detail and almost three decades of experience, we can’t wait to show you what we’re made of.
Since our humble beginnings in 1998, our goal is to build long-term relationships and prioritize personal, customer-first service and support like no other. Problem solvers don’t just solve problems and then walk away. We believe business communications are essential and we want to be your partner to your success.
Communication is Essential
We encourage the sharing of ideas in the workplace, cooperative and collective work arrangements. We believe consumers can use their purchasing power to make a contribution to the common good, especially in encouraging of economic diversity through the support of small businesses.
We believe that persons come before profits. Every voice must be heard and considered.
Technology Is An Art
In order to do great work, you have to love the work that you do. We love phones. We meticulously and methodically approach each project as if it was our own investment, taking great care to appreciate all the details.
We take on the complexity so you experience simplicity. It is not simply a question of the technology alone, but how it is applied by our unique talents that makes the difference.
Relationships Deliver Results
We are a small company like yours, so we are committed to your success. We have built partnerships with big organizations to stand beside us and assure you’ll always be supported.
Every client is our opportunity for case study and reference, so it is our mutual goal to deliver our best work possible knowing that a future new customer may be secretly watching our efforts.
We help you buy the right solution with confidence.
Perfection is delivered right out of box on day one.
We have local, professional install technicians, available for one location or many locations throughout the United States.
Who are some of our clients?
Phonewire has redefined communications for businesses to take their customer service to the next level. We have configured systems to achieve convenience and simplicity, while other projects have mastered the most complex of applications. Below are just a few examples.
Featured Case Studies
Read some of our best client examples.
#1 Success for Working from Home? The Right Phone System
October 18, 2020
What’s the most significant factor in achieving success while working from home? Your phone service. Amidst government-imposed social distancing, many companies are beefing up their remote collaboration capabilities. With this in mind, here we review some of the recent solutions that we have featured on our Think Tank to help you choose the best-suited conferencing
I need a Bid for a New Phone System but Don’t Know Where to Start
February 13, 2020
How to Start the Bidding Process for a New Phone System So, you’re in the market for a new business phone system – great! You’re in the right place! Whether you’re the business owner or you’ve been tasked with simply researching the best options, we have all the information you need. This will help you
Making the Case: How to Convince Your Boss to Upgrade the Phone System
January 24, 2020
How to Know When It’s Time to Upgrade the Phone System As more and more legacy phone systems are reaching their end of life, system administrators all over the country are researching their options. They are taking on phone-system replacement projects for their clients or boss. Technology forums across the internet (such as Spiceworks or
The Day My Nortel Norstar Phone System Suddenly Died
October 5, 2019
Nortel Norstar Phone System Died and It Almost Killed My Business It was in 2009 that Avaya acquired Nortel. When Nortel went bankrupt, it left customers stranded and scared. It has become increasingly difficult to find replacement parts and trained technicians for the Nortel Norstar phone system. This is because many of the technicians are
7 Best Practices to Keep your On-Premises Phone System Secure from Hackers
July 4, 2019
Keep Your Phone System Secure from Hackers VoIP PBX systems offer a number of business benefits including cost reduction, system flexibility, and advanced features that can support your business as it grows. But they aren’t without risk. Hacking and attacks can come from the internet or telephone lines. They try to exploit different vulnerabilities. Eventually,
Understanding Purchase Price and Purchase Cost to Save Money
January 21, 2019
Let’s break down the difference between purchase price and purchase cost. People often think “price” and “cost” are the same thing, but it’s important to recognize there is a significant difference between the two. Remember the old adage, “Beware the cost of the lowest price”? Well, it turns out there is a great deal of
How to Kill Your Business with Bad Phone Technique
January 10, 2019
How you answer phone calls to your business could be driving away customers. According to Marketing Land, one study found that 74 percent of people were inclined to choose a competitor after a negative phone experience. And the first, and perhaps most important, step to any phone experience is the way the phone call is
If It Ain’t Broke… Why Do We Need a New Phone System?
November 12, 2018
Why Do We Need a New Phone System Right Now? When your communications system lasts beyond its useful life, you risk paying a significant ‘opportunity cost’ by holding on to it. Every technology has a useful life — that’s when it performs the way it was intended and adds value to your business. But what
Phone System Installation and Programming Services Can Make Your Life Easier
August 30, 2018
For Business Phone Installation, We Offer Two Options When it comes to new technology — especially something as complicated (and as critical) as a new phone system — there is a certain amount of time you need to budget for the installation and customized programming. This is necessary before you are able to start using
Top 5 Reasons Why You Need a New Phone System
June 13, 2018
Here are 5 Reasons Why Upgrading a Business Phone System is Essential this Year Despite the fact that every business needs to communicate with its customers, studies have shown more people prefer speaking to a real person than using automated systems. However, some managers and owners still don’t believe they can benefit from investing in a new phone system. Here