We make business phones work.
We make it easier for customers to contact your organization, and for you to connect to them.
★★★★★
Over 1,500 Happy Clients & Counting
You deserve better phone service.
You need reliable phones that work when you need them, where you need them. You need a phone system that works, even if the Internet doesn’t. And when you have questions or need support, you need real people who respond quickly. … Our competitors just never seem to deliver.
Poor reliability and outages?
Downtime or a lag in your communication tools can halt operations. Consider spotty internet, overloaded cloud servers, or outdated hardware. Add in tech glitches, and lost business becomes inevitable.
In 2024, a Midwest auto parts maker lost $2 million when ransomware locked their comms network, halting orders for a week.
Using too many apps?
Businesses face communication challenges due to the proliferation of platforms like email, Slack, Teams, Zoom, and WhatsApp. Employees waste time switching between tools, and important messages get lost.
A Northeast retailer suffered at least 20% downtime last year due to poor internal communication systems.
Forcing callers away to AI?
Businesses betting on full AI replacement often underestimate consumers’ value for human intervention when things go wrong, and the fallout can harm their bottom line and brand trust.
In 2024, a major telecom's AI repeatedly misrouted billing complaints, causing a 15% spike in cancellations that quarter.
We’ve built our business to make life better.
Thousands of satisfied customers have discovered the same thing you’ve been looking for — a reliable phone system that works, set up with simplicity by design, and supported by real people you can talk to.
Comprehensive professional installation included.
No do-it-yourself and usually no new rewiring. We’ll crawl under the desks, so you don’t have to.
Phones work even when the Internet doesn’t.
Your desk phone could continue to make and receive calls, even when your Internet connection fails.
Customer support who really answer the phone.
The U.S.-based support team answers within 3 rings or less. No long hold times or troubleshooting on your own.
Problems now solved.
Explore our wide portfolio of affordable, trusted business communication solutions. Our team is standing by to understand your unique needs and show you how we can help your organization focus on what you do best, while we do what we do best.
Business Phones
With years of telecom experience, we’ve honed our skills to exceed your expectations. Our team provides a reliable phone system solution for businesses of all sizes.
Emergency & Elevator Phone Service
Carriers are phasing out copper lines and raising prices. Now is the time to switch your fire alarms, elevator, and emergency phone lines.
Text Messaging Services
Your business phone number can now send and receive text messages with clients, without having to change your current monthly phone line service provider.
Software Integrations
Link existing business apps, CRM software, and integrations with caller ID to boost productivity and client satisfaction. Identify callers and tailor service levels for each unique client.
The Benefits.
Voice communication in business can boost sales and referrals by leveraging its personal, immediate, and persuasive qualities, as people buy from those they feel comfortable with.
BENEFIT #1
Building Trust and Overcoming Objections
Your voice conveys authenticity and confidence that text can’t replicate. Customers hear your enthusiasm, sincerity, or expertise, making them more likely to trust your product or service.
BENEFIT #2
Improved Clarity and Understanding
Vocally explaining or instructing reduces the risk of miscommunication often seen in written formats. It conveys complex ideas and nuances, ensuring alignment and minimizing costly errors.
BENEFIT #3
Faster Problem Resolution
Voice communication enables real-time clarification and immediate back-and-forth, eliminating delays in email threads. This speed accelerates decision-making and rarely-found customer support.
Our Process.
Large organization or small business, we’ve got this!
You’ll have one, accountable, personal point-of-contact all along the way.
Schedule a consultation.
We don’t force clients into cookie-cutter templates. We discuss with you, not sell you.
We do the work.
We figure out all the details and coordinate all of the required people.
Enjoy the benefits.
You finally have a new, reliable solution and we support it.
Testimonials.
I am extremely satisfied with his cooperation and dedication supporting our personnel when needed, guiding them to succeed while implementing new systems.”
★★★★★
Eduardo J. Vera
Executive Director
Language Access Multicultural People
Catholic Charities Foundation of St. Louis
Industry-Leading Advantages.
| With Us | With Them |
|---|---|
 Dedicated contact person. |  No dedicated contact person. |
| U.S. support team. Calls answered in 3 rings. | Outsourced support. Long wait and hold times. |
| Small business-friendly pricing. | Unexpected fees and hidden charges. |
| Dedicated project manager. | Do-it-yourself installation and setup. |
| Easy to manage. | Different web portals & complicated logins. |
| Easy to expand and upgrade. | Time-consuming and costly upgrades. |
| Integration and support of paging and intercom speakers. | No support of paging or intercom speakers. |
| Support for older Category 3 phone wiring. No need to rewire! | Needs new Category 6 Ethernet wiring for every phone. |
| Optional failover so desk phones continue working even when the Internet doesn’t. | Failover to cell phones only. Desk phones stop working. |
FAQ?
How long have you been in business?
We started PhoneWire, Inc. in August of 1998 to help businesses have the latest business communications technology at the best pricing with the best customer service possible.
Should I work with a big business or a small company?
Many people feel that purchasing from a large company is a safe bet, but that’s not always the best bet. In fact, smaller companies (like ours) generally give much better customer support. We compete well against the big guys, but our support is much better and more personalized.
Do you offer installation and setup at my address?
Yes, our local technicians are very likely available to install and setup your new solution. Use our address lookup tool and see for yourself!
Will my phone number be compatible?
Yes, most likely. There’s no need to change the business number you have now. We have helped thousands of clients upgrade their phones but still keep the same phone numbers they already have!
Does this solution integrate with other business software applications, like Webforms or ZenDesk?
Yes, we integrate with several CRM, dispatch, and Helpdesk applications like ZenDesk, for example. Give us a call to discuss your requirements.
Can I upgrade my plan after signing up?
Yes, you can upgrade at any time after signing up. We grow with your business and it’s very easy to upgrade whenever you need.