Outdated Technology Was Costing More Than Time
When guests called The Refuge Inn in Virginia, sometimes they heard nothing but endless ringing. No answer. No voicemail. For a hospitality business built on personal service, that wasn’t acceptable.
The problem wasn’t the staff—it was the technology. The Inn’s aging, premise-based phone system had become more of a liability than an asset. It lacked mobile connectivity for staff, didn’t meet new e911 safety requirements for every room, and made simple guest features like wake-up calls or service codes difficult to manage.
With rising maintenance costs and limited support, the owners knew it was time for a change.
Choosing a Partner Who Understands Hospitality
The Refuge Inn turned to Phonewire, a national leader in hospitality communications, to deliver a modern, cloud-based phone system built for the guest experience. The transition brought immediate improvements without costly hardware replacements or disruptions to operations.
The Solution: Cloud Simplicity Meets Hotel Reliability
Phonewire helped The Refuge Inn modernize by:
- Reusing all existing in-room phones, saving thousands in replacement costs
- Enabling e911 coverage for every one of the 72 guest rooms
- Equipping staff with mobile apps for on-the-go communication
- Adding smart features like wake-up calls, clean-room status codes, and guest text messaging
The result was a seamless migration to a modern, cloud-managed system that improved efficiency, reduced overhead, and strengthened guest satisfaction—all while preserving the familiar in-room phone experience guests expect.
A Smooth Transition, A Better Guest Experience
With Phonewire’s managed hospitality platform, The Refuge Inn staff can now stay connected wherever they are—whether coordinating housekeeping, handling guest requests, or responding to emergencies. Guests experience faster service, clearer communication, and the confidence of knowing every room is equipped with modern safety standards.
About The Refuge Inn
Nestled among whispering pines at the entrance to Chincoteague National Wildlife Refuge, The Refuge Inn is more than just a place to stay—it’s an authentic island tradition. For three generations, the family-owned inn has welcomed guests with warmth, comfort, and genuine hospitality. With shaded picnic areas, blooming gardens, and even resident ponies, The Refuge Inn blends coastal charm with modern ease.
Learn more: www.refugeinn.com
Modernize Your Hotel Communication System with Phonewire
Outdated systems don’t just slow you down—they cost you. Whether you manage a boutique inn or a full-scale resort, modern communication is essential to safety, guest satisfaction, and profitability.
Phonewire specializes in cloud-based phone systems built specifically for hotels, resorts, and vacation properties. We make upgrading easy—keeping your existing phones, meeting all e911 standards, and empowering your staff with mobile tools to deliver the best possible guest experience.
It’s time to upgrade your guest communications.
Contact Phonewire today at 1-800-857-1517 or visit phonewire.com/quote
