Healthcare Company Gets Benefits of On-Premise and Conveniences of Cloud VoIP.

Over the years, countless companies have compared Cloud and VoIP phone systems, especially for smaller healthcare and healthcare technology companies. Many struggle to find a business phone solution that fits their company without surrendering all control. FormFast, a technology leader in St. Louis, Missouri, automates medical documents and streamlines workflow for hospitals and medical clinics. Recently, they faced this decision. As a highly skilled, technical company, they wanted to develop their own phone system without limitations, believing it would perfectly suit their growing company. Their growth included a call center and over 100 remote employees. However, after researching the project, FormFast realized they lacked the time and resources to dedicate to it.

FormFast spoke with Phonewire, Inc., a local reseller and custom software systems integrator, to discuss proprietary options. Phonewire introduced them to Switchvox, and FormFast quickly embraced it. Switchvox Cloud, built on Asterisk, offers all the features and functionality of an Asterisk system without the headaches. It also costs less than other vendors’ pre-built phone systems, making it more affordable.

Since Switchvox Cloud leverages Asterisk’s flexibility, FormFast easily connects their remote employees. They use Switchvox’s web-based interface to add new employees, regardless of location. FormFast also enjoys Switchvox’s built-in Unified Communications features, including integration with their Salesforce CRM.

If your company needs help deciding between Asterisk and Switchvox, explore this FormFast case study. It details their decision process and how they evaluated the pros and cons of each system.

Click here to read the full case study of FormFast and the solution created by Phonewire.com.