For Business Phone Installation, We Offer Two Options
When it comes to new technology — especially something as complicated (and as critical) as a new phone system — there is a certain amount of time you need to budget for the installation and customized programming. This is necessary before you are able to start using the system. Understandably, most consumer products are “plug and play” because they may only have 5-10 features. You can turn these features on and off through a simple phone-menu. But when you grow into a “true” phone system for business use you’ll find hundreds of features. User guides simply don’t exist because all that knowledge is usually learned through manufacturer’s certification courses. Alternatively, the manual is hundreds of pages long. It is written specifically to an audience of technical experts, not general consumers.
Professional, Hands-On Installation Option
Many of our customers, especially larger installations or multi-location clients, choose to pay the additional charges. These charges are necessary to have a technician arrive on-site and perform the installation and setup in person. We can do that. We have professional installers available nationwide. It’s a small charge that provides complete installation, programming set up, and user training. This all comes in one simple pricing model.
Our Unique “Install-Assist” Option for DIY’ers
However, some of our new customers may choose to save some expense. They utilize an alternative installation service we offer called “install-assist”. With that option, we do as much work as possible in advance. We prepare your new system prior to shipping. Then, you or your IT person can schedule a date with us. On that date you unbox and connect the equipment so that we can log in remotely through the Internet. We finish the last few steps of customization without having to send anyone on-site. It’s a great way to make sure that all the difficult technical stuff can be done beforehand. This may take you 5-6 hours, but it can be done already before you even open the box!
How does “Install-Assist” work?
- Once you place your order for your new business phone system, every item of your order is immediately pulled from the warehouse. It is prepared and then set aside awaiting shipment to your address.
- A technician will then connect all of the essential equipment, install and test any hardware modules necessary, update all of the software/firmware. They will also register the system for remote control and warranty.
- All equipment that was unboxed is now boxed up again, then the entire order is shipped out to you.
- When the equipment arrives, you contact us to schedule the best date and time. You or your IT person would then like to unbox and setup the equipment with our install-assist team.
- On that scheduled date and time, our install-assist team will connect with you or your IT person by phone. They complete the installation and custom setup process to have your new system up and running within about an hour.
Do I, or my IT person, need to be a phone expert?
No. We only expect you to have a basic understanding of computer networks, which wires are Ethernet/computer, and which wires are Telephone. We also expect that you know where the computer network equipment is in your office, as well as where the phone lines connect (usually in a closet or server room).
Always the Right Choice
Don’t worry too much, simply ask us to talk with you before you order the system. We’ll do our best to be sure everyone is comfortable with the process. We’ll fully explain both options, so you can make the right decision. Get a quote or give us a call at 1.800.857.1517!
