What’s Changing in Land Line and POTS Services?
Starting October 15, 2025, AT&T will discontinue accepting new orders or modifications for Landline (POTS) services in 2,007 end offices across 19 states. This includes adding, moving, or making physical changes to existing POTS services in the affected wire centers.
This accelerated shift is part of a broader Federal Communications Commission (FCC) mandate to phase out traditional analog landline services, such as POTS, by the end of 2029. This means that businesses and critical systems relying on copper-based landlines—such as security alarms and elevator phones—must transition to newer, more reliable communication technologies to stay connected and operational.
How Does This Affect You?
If you serve customers who rely on landline services for their critical systems like alarms, elevators, or other essential services, you need to act quickly. The shift away from POTS will impact services that many industries depend on, including:
- Security alarm systems
- Elevator phones
- Fire alarm panels
- Public safety phones
- Life safety alarms
- Point of Sale (POS) systems
- Fax machines
- ATM machines
- Tank monitoring systems
If your customers use traditional copper lines for any of these services, they are at risk of disruption once the copper network is retired. You must consider land line replacement solutions now to avoid any service interruptions.
Immediate Actions for POTS and Land Line Replacement
Here’s how to prepare for the transition and ensure your customers stay connected:
- Review your pipeline: Check for any pending requests for POTS services in the affected AT&T wire centers.
- Identify critical systems: Look for customers with services like alarm systems and elevator phones that could be impacted by the POTS discontinuation.
- Submit orders early: To ensure timely service, submit orders for any needed changes or additions by October 12, 2025.
Land Line and POTS Replacement Solutions
This transition to digital services is more than just an inconvenience—it’s an opportunity to upgrade your customers’ communication systems. For businesses relying on landlines for alarms and elevators, there are modern, reliable alternatives that can enhance service continuity and security.
Phonewire is an expert in land line replacement and POTS replacement solutions, offering tailored alternatives to meet every business need. Whether your customer’s system involves security alarms or elevator phones, we have the expertise to seamlessly replace outdated copper technology with state-of-the-art digital solutions.
Here’s how we can help:
- Comprehensive Land Line Replacement: We provide POTS replacement solutions for a variety of use-cases, including elevator phones and alarm systems.
- Customized Solutions: Whether it’s a security alarm system or a life safety alarm, Phonewire can create a POTS alternative that works for your business and meets regulatory standards.
- Professional Installation: We handle all the technical aspects, including on-site installation of POTS alternative solutions, ensuring minimal disruption for your customers.
Don’t Wait: Ensure Critical Systems Stay Connected
As AT&T and other carriers move away from traditional landlines, including POTS, now is the time to upgrade your customer’s critical systems to more reliable, digital alternatives. Elevator phones, security alarms, and other life safety systems depend on consistent, uninterrupted service—make sure they’re ready for the future.
Our U.S.-based support and expert provisioning teams are here to help you navigate this transition and find the best landline replacement and POTS replacement solutions for your business. Call us today to learn more about how we can ensure your customers’ systems remain operational as the industry moves away from copper.
We’re Here to Support You
Phonewire is committed to making the POTS replacement transition as seamless as possible. Our team is ready to assist with your orders, provide expert recommendations, and help find long-term solutions for your customers’ needs—especially for critical alarm systems and elevator communications.
Don’t hesitate to contact us at 1-800-857-1517 for a quote on your transition project. We’re here to help you navigate these changes and ensure your business and your clients stay connected, safe, and compliant.
