Get the Most Out of Your Phonewire System
A great phone system delivers value only when your team knows how to use it. Phonewire offers in-person training for your entire staff, plus self-paced online courses and video references for ongoing learning — at every level, from front-desk users to system administrators.
In-Person Training
Hands-on, interactive staff training at your location — customized to your system and your team’s roles.
Online Interactive
Self-paced video courses with structured modules for both end users and administrators.
Video Library
Topic-organized reference videos for quick review of specific features whenever your team needs a refresher.
In-Person Training
To get the most out of your phone system, your employees need to know how to use it. Phonewire provides hands-on, interactive training for your entire staff — scheduled to minimize disruption to your business day, and customized to your specific system and the roles of each employee.
In-person training ensures your team doesn’t just learn the basics — they understand how your communication infrastructure fits into your daily operations, and what to do (and who to call) when something needs attention.
In-Person Training Includes
- Fast, efficient, interactive staff training
- Role-based sessions — right staff, right training
- Pre-scheduled to minimize business downtime
- Custom documentation for your specific system
- Printed reference materials for each employee
- One-on-one guidance for key users or admins
“We are what we repeatedly do. Excellence, then, is not an act but a habit.”— Aristotle (as paraphrased by Will Durant, The Story of Philosophy, 1926)
To request an in-person training estimate, contact us at (800) 857-1517 or schedule a consultation below.
Online Interactive Training
Online interactive training provides self-paced video courses designed to make your team more productive and help them unlock the full capability of their Phonewire system. Modules are easy to understand, structured logically, and suitable for both non-technical end users and technical administrators.
Training is modular and divided by topic — students can work through all modules or focus on the areas most relevant to their role. By the end of the course, users are comfortable with day-to-day operation. Administrators gain the skills to provide support, customize the system, and apply best practices.
P-Series PBX — User Features
Covers everyday phone system operation: calls, voicemail, transfers, conferencing, and mobile app (Linkus) for end users.
S-Series PBX — System Administration
System configuration, extensions, call routing, IVR setup, and admin-level management for technical staff.
NextOS Resources & Guides
Comprehensive resources and step-by-step guides for the NextOS unified communications platform.
Online Video Library
After initial training, it helps to have a quick-reference library available when your team needs to brush up on a specific feature. Phonewire’s video library is organized by topic so staff can find exactly what they need without watching unrelated content.
Videos can be used for complete new-user onboarding or as an on-demand reference for specific tasks — reducing the need to call support for routine questions.
NextOS Desktop App
Navigation, call handling, messaging, and daily workflows in the NextOS desktop application.
NextOS Analytics & Call Pop
Reviewing call logs, analytics dashboards, and using Call Pop to see caller information in real time.
NextOS System Management
System-level administration, user management, and configuration tasks in the NextOS admin portal.
P-Series PBX — System Configuration
Hardware setup, extension configuration, call routing rules, and trunk management for P-Series systems.
P-Series Linkus — Chrome Extension
Installing and using the Linkus Google Chrome extension for browser-based calling and click-to-dial.
Ready to Schedule Training?
Whether you need on-site training for your team, access to online courses, or both — we’ll put together a training plan that fits your system, your staff, and your schedule.