Remote Receptionist™

Remote Receptionist™ Live Operator Answering Service
Always live, 24/7/365 coverage, People-Powered, Personal Call Answering and Call Transferring
Most popular plan only $199 per month for an average of 10 calls per workday. Other plans are available.		 Request trial

Rethink your Receptionist.™

For 10% of the cost of a traditional receptionist, we can answer your calls, provide and request information, and/or transfer the caller to you at any U.S. phone number you desire!  An employee goes home after 8 hours of work, but our service is available to you twenty-four hours a day with no downtime, no lunch breaks, no sick days, no under-staffing, no busy phone lines, scheduling headaches, or day-to-day supervision and other HR concerns.

People Powered, Team Oriented

Keep in mind that, unlike traditional call centers focused on sheer volume, your Phonewire service is designed around small dedicated teams of about ten intelligent, friendly telephone support agents. This ensures in depth customer knowledge and provides an always-familiar voice for your clients. Naturally, we become a seamless extension of your company. Everyone can simply say it, but Phonewire really delivers!

  • People Powered™
    We guarantee that the first point of contact to your customers will be pleasant and professional, and that all messages are taken and delivered to you promptly via telephone, fax machine, text messaging, pager, email, or voice mail.
  • Information Service
    If your callers often ask the same common questions over and over again, let us save you the trouble of repetition! We can provide your callers with the information they need right when they need it, saving you a routine return call.
  • Call Screening
    We can screen your calls first, then connect calls to you as if we were an extension of your phone system. You tell us when calls are to be transferred, or we can send to voicemail or simply take their message for your return call later.
  • Find Me Locator
    While attempting to transfer a caller, our receptionist will call multiple numbers where you want to be found, such as your home, office, cell phone, or anywhere you specify to try!
  • Music-on-Hold
    When your caller is transferred to you and placed on hold by our receptionist, they will hear soft, pleasant, high fidelity music.
  • Go Paperless with E-Fax
    Send and receive faxes on your computer.  We’ll assign you a dedicated local or toll-free number for you to receive faxes.  From our interface or your e-mail, you can send outgoing faxes too!
  • Additional Voice Mailbox(es)
    Don’t have voicemail?  We can provide voicemail service, even offer transcription of incoming voicemail messages, with either a dedicated toll-free number or number in your local area code.
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  • Toll-Free Number Included
    We can assign you a toll-free number that rings directly into your receptionist team.  If you already have your own toll-free number, you can transfer that over to us or call forward your local phone number!
  • Employee Directory
    Each message taken by the operator can be directed to a workgroup or specific individuals by name or department, up to 30 directory entries, without the need to disturb others with irrelevant e-mails or text messaging.
  • Multiple Incoming Calls
    No longer be restricted by the number of physical phone lines at your office, because your Remote Receptionist service can handle up to 92 simultaneous callers so there’s never a busy signal.
  • Team Players
    In order to be more personable, we intensely train a small team of 10 employees to your account in their primary queue.  These team members will personally receive about 90% of your call volume, so your callers become familiar with their voice and our employees become familiar with your callers.
  • Fully Customizable
    Need to ask your caller more than simply “name and number”? No problem. Remote Receptionist™ has been designed to become an extension of your business, meeting or exceeding what your callers have come to expect. Whatever you need, we can deliver!
  • Dedicated, Personal Account Representative
    A client service specialist is assigned with you to develop our business relationship with you and provide a single point of contact to handle every aspect of your account. In addition, if an emergency ever arises, you are also supported through all of our in-house resources 24-hours a day, if necessary.
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