Archive for September, 2008

When your callers are placed on hold, what do they hear? Are you frustrating or confusing callers with silence? 94% of all marketing budgets are spent on inducing a customer to call, while only 6% is spent on handling the call once it is received.

Unfortunately, integrating a music-on-hold solution to Non-KSU (or “KSU-less”) phone systems which do not have a central connection cabinet is often impossible — until now!  Any brand or model two-line, three-line, or four-line telephone can now place callers on hold with custom music with voice-over messages, thanks to the Intellitouch On Hold Plus OHP-6500.

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For those who don’t know, the Internet is becoming more collaborative than simply an e-mail address or static web site.  Two of the hottest emerging web technologies are allowing web sites to be more dynamic by the inclusion of visitors in shaping the content and discussion.  But many people don’t fully understand the differences between the two web hosting technologies and how each fits a particular need.  In this article, I will attempt to discuss the strengths and weaknesses of each solution as well as include my recommendations for the best choice for the greatest flexibility. continue

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