When your callers are placed on hold, what do they hear? Are you frustrating or confusing callers with silence? 94% of all marketing budgets are spent on inducing a customer to call, while only 6% is spent on handling the call once it is received.

Unfortunately, integrating a music-on-hold solution to Non-KSU (or “KSU-less”) phone systems which do not have a central connection cabinet is often impossible — until now!  Any brand or model two-line, three-line, or four-line telephone can now place callers on hold with custom music with voice-over messages, thanks to the Intellitouch On Hold Plus OHP-6500.

Device Details

The rear of the device has many connection possibilities, for today and tomorrow.  First, you’ll notice on the right are two telephone line connections.  Each telephone line connection combines two telephone lines (L1/L2 and L3/L4) in one jack each.  In the center of the rear panel, you’ll find that you have an audio out RCA-style jack so you can connect this unit to a KSU system when your office grows past four-lines.

About a third from the left, a USB jack is provided for connection to your PC.  The included PC software allows you to produce your own custom music on hold production including voice-overs to inform, educate, reinforce your marketing, promote your image, and differentiate your company from competitors.  Once you are satisifed with your music playlist, you temporarily connect the PC to the OHP6500 to transfer the production to the device’s internal memory.  Once the transfer is complete, you disconnect the PC and the on-hold system operates on its own with no PC required.  If you need music on hold but don’t have the time to record a custom music-on-hold playlist, the unit comes preloaded with music so you can being using it immediately (and then customize it later).  In addition, a certificate is included that allows you to have a professional talent voice-over music-on-hold production created for free in case you don’t want your own voice on the hold music.

Simple, Quick Installation

As soon as you open the box, you only need to connect the device to the electric outlet and plug your office lines (up to four) to the back. The unit comes preloaded with generic music that you can change later and load a complete custom recording with voice-overs describing your products and services to people on hold. Instantly, every telephone in your home or office, including cordless  and phones like the ATT1040, ATT1070, or ATT1080 for example, can connect callers to hold music by you simply pressing ** before pressing the Hold button on the telephone.  What a huge image improvement over empty silence - it couldn’t be simpler!

But for an even easier configuration, this system includes two adapters, called TEHMAs or Telephone Extension Hold Music Activators, that you can simply connect to the coiled handset cord of any two of your telephones to avoid the requirement of pressing **.  With these included adapters installed, you simply press the normal Hold button and this music-on-hold device “knows” when you placed a call on hold and immediately starts playing your recorded music to the caller! It is compatible with every type of two-line and four-line phone system.  And as your office grows and might need a more traditional “KSU”-based phone system, your investment is protected as this music-on-hold device can be connected to that new telephone system just as easily with no additional adapters or upgrades necessary.

Of course, you can purchase additional phone adapters very inexpensively to outfit every phone in your office so hold music is completely automatic everywhere in your office.  When you are ready to return to the caller, simply pick up the held line at any telephone and the music will automatically turn off and you can resume your conversation.

Conclusion

This unit and included certificate for a free professional talent music-on-hold production are a great value that is impossible to beat!  For our test, we’ve been running the unit for 6 months continuously without any problems.  Surprisingly, the unit doesn’t even get warm! Our custom production was completed and returned back to us in less than a week and we uploaded the production from the PC to the music on hold unit in about one minute.  The voice quality is so impressive, we could have easily used the professionally recorded announcements for a radio commercial as well!

If you have been looking for a way to add a professional touch and image to your four-line phone system without replacing your entire phone system, the Intellitouch On Hold Plus 6500 is an absolute dream come true.  When used with the TEHMA adapters installed at each phone, the system operates completely automatically.  For less than $250, you just can’t beat it!  Installation is quick and easy.  Get one for your office and no longer hear your caller sigh when you ask them to “Please hold.”

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