Answer Office™

Introduction

Our Answer Office™ live operator answering service solution, designed specifically for your business, maintains your professional image while increasing your productivity by allowing you to remove the burden of human resource management and costly payroll obligations. Besides being confident that you will not miss any calls from potential customers, obtaining phone answering services can also give you a more credible appearance than voicemail or stressed employees frightening new sales away! It is very important in this depressed economy to ensure that your business has reserve cash flow and appears to be professional, confident, and trustworthy as only we can provide.

Modern Economy, Modern Office

With our Answer Office™ service, your customers will be able to call your main number and reach a live voice during those times when you would not ordinarily be available. Callers will feel comfortable in working with your organization, and your costs are lower because you do not pay for employees sitting around idle. Whatever special instructions or call handling process you require, we can help you decrease your stress and increase your profitability -- right now!

How it Works

Professional, Reliable

Answer Office™ from Phonewire provides professional and reliable receptionist services for small businesses, home offices, and busy executives, as well as large companies looking to test new markets or ideas. Answer Office™ is the most cost effective way to ensure that your company always projects the professional image you deserve.

Real People, Real Personal

With our live answering and call forwarding services, your clients will speak with a well educated, live receptionist who is extensively trained on your company and your specific needs. The affordable Answer Office™ solution is a great alternative and personal touch to callers who otherwise would reach an automated system, answering machine, or a rushed business owner with no time to answer questions. Our live receptionist solutions include a toll-free or local telephone number, live answering from a live receptionist who can screen, prioritize, and transfer calls directly to you, where ever you need. In addition, we can provide voicemail, fax to e-mail, appointment scheduling, and other services.

Callers dial your number. When you are busy or unable to answer, Call Forward your calls to the included toll-free number we assign to you for your operator. Or, use the toll-free number as your advertised business number.	Operator will then answer the call. We will follow your custom instructions, place callers on hold and transfer them to you. If you are unavailable, we can take a message or transfer to your voicemail.	You get the text message. Without interrupting what you're already doing, you can read who called, what they said, and the number where they called from. No more missed opportunities, no more endless “phone tag”!

Features

Check out this full comparison chart for all of our answering service features included.

• Employee Directory
  Each message taken by the operator can be directed to a workgroup or specific individuals by name or department, up to 30 directory entries, without the need to disturb others with irrelevant e-mails or text messaging.
• Information Service
  If your callers often ask the same common questions over and over again, let us save you the trouble of repetition! We can provide your callers with the information they need right when they need it, saving you a routine return call.
• People Powered™
  We guarantee that the first point of contact to your customers will be pleasant and professional, and that all messages are taken and delivered to you promptly via telephone, fax machine, text messaging, pager, email, or voice mail.
• Fully Customizable
  Need to ask your caller more than simply "name and number"? No problem. Answer Office™ has been designed to become an extension of your business, meeting or exceeding what your callers have come to expect. Whatever you need, we can deliver!
• External Call Transfer
  Virtual Receptionist feature allows us to screen your calls first then connect calls to you, as if we were an extension of your office switchboard. You tell us who and when calls are transferred, or we can simply take a message for your return call later.
• Personal Account Representative
  A client service specialist is assigned with you to develop a relationship and provide a single point of contact to handle every aspect of your account. In addition, you are also supported through additional in-house resources 24-hours a day, if necessary.

Demo

Extras

Additional Toll-Free Number

Add an additional toll-free number to your account. Number will be assigned after purchase.

Additional Voicemail Box

Add a voice mailbox for each employee so the operator can transfer callers to your voicemail instead of taking a message by operator.

Video Conferencing WebEx

Look good online with WebEx online meetings and web conferencing. You get performance, reliability, and security plus a rich set of features to make meeting online easy.